Utilizing the fundamental approaches of the Leadership Academy
technology, consumer-providers and other appropriately trained individuals can provide a
means to facilitate conflict-resolution workshops to improve understanding and cooperation
among consumers, supporters and psychiatric professionals.
Teams in conflict-resolution, focus groups and train-the-trainers opportunities can be
convened, utilizing consumers and providers to develop appropriate solutions to solve
disagreements and foster respect and trust. Drawing from the experience of the CONTAC
Advisory Committee, immediate attention to issues is ensured. Utilizing such
entities as Legal Service offices, pro-bono lawyers, and advocacy organizations can be
standard protocol. Sponsoring dialog groups, facilitated by CONTAC affiliates, is one of
the means to help enhance communication and discussion among the various mental health
system supporters.